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FAQ's

1. What is Prevaire?

  • Prevaire is an online home furniture and decor store that offers a wide range of high-quality products to enhance your living spaces. From stylish furniture to trendy decor items, we strive to bring you the best in home aesthetics.

2. Do you offer worldwide shipping?

  • Yes, Prevaire provides worldwide shipping. Wherever you are, we will ensure your chosen items are delivered right to your doorstep.

3. Is shipping free?

  • Absolutely! Prevaire offers free shipping on all orders, regardless of your location. We believe in making the shopping experience seamless and enjoyable without any additional shipping costs.

4. How can I track my order?

  • Once your order is confirmed, you will receive a tracking number via email. You can use this number to track your shipment in real-time through our website.

5. What if I receive a damaged or defective item?

  • We apologize for any inconvenience caused. Please contact our customer support team at contact@prevaire.com within 7 days of receiving your order. We will arrange for a replacement or provide a full refund.

6. Can I return an item if I don't like it?

  • Yes, you can! Prevaire offers a hassle-free return policy. If you're not satisfied with your purchase, you can return the item within 30 days for a full refund. Please review our 'Return Policy' for more details.

7. How do I initiate a return?

  • To initiate a return, log in to your Prevaire account, go to the 'Order History' section, and select the order containing the item you wish to return. Follow the provided instructions to complete the return process.

8. Are there any return shipping fees?

  • No, there are no return shipping fees. Prevaire covers the return shipping costs for all eligible returns.

9. Can I cancel my order after placing it?

  • We process orders quickly to ensure swift delivery. If you wish to cancel, please contact our customer support team at support@prevaire.com as soon as possible. Once an order is shipped, it cannot be canceled.

10. How can I contact customer support?

  • For any inquiries, concerns, or assistance, feel free to reach out to our customer support team at contact@prevaire.com. We are here to help make your Prevaire experience exceptional.
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